Privacy Policy

J.I.M Services Pty Ltd (ACN 674 475 275) (including our affiliated and/or associated entities) (“J.I.M” or “we” or “us”) specialises in the provision of in-person, infrared group exercise services (J.I.M Services).

At J.I.M, we understand the importance of privacy and its security to You. We take privacy very seriously and are committed to dealing with Personal Information in accordance with the requirements of the Privacy Act 1988 (Cth), the Notifiable Data Breaches Scheme, the Australian Privacy Principles and any other applicable privacy legislation.

From time to time we will review our Privacy Policy to keep pace with changes in our service. Please take a moment to read this Privacy Policy so You understand how we collect, store, use and disclose Personal Information. By providing Your Personal Information to J.I.M, You agree and consent that we may collect, use and disclose Your Personal Information in accordance with this Privacy Policy. 

Definitions

• “Data” or “Content” means any Personal Information that is collected and stored.
• “Personal Information” has the meaning given to that term in the Privacy Act.
• “Privacy Act” means the Privacy Act 1988 (Cth).
• “Service/s” means the J.I.M Services, the Website, or associated goods and services we make available to You through the Website.
• “Website” means this website, joyinmovement.com.au and other associated websites we have or established for Your use.
• “You” or “Your” means any user of the Website or Services.

Collection and Storage of Personal Information and Data 

We store Your data securely on our servers and use industry-standard measures to protect it from unauthorised access, use and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Your data, we cannot guarantee its absolute security.

By accessing the Website or using our Services, all such users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.

We may collect:

• Private Information – We may collect personal details such as an individual’s name, location and date of birth allowing us to identify who the individual is;
• Contact Information – We may collect information such as an individual’s email address, telephone number, third-party user names, residential, business and postal address and other information that allows us to contact the individual; 
• Financial Information – We may collect financial information such as bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Services;
• Statistical Information – We may collect behavioural and statistical information about an individual and businesses in connection with the Services.
• Health Information – We may collect health-related information from You to ensure that our services are suitable and safe for Your use. This information may include details about Your fitness levels, medical conditions, injuries, or any other health-related data You provide us.

We may collect Personal Information in circumstances including:

• From You directly when You provide information to us;
• As part of us providing to You our Services or You procuring from the Services from us;
• When You interact with us on social media, visit our website and send an enquiry through or make a comment or other post at the Website; and
• When You sign up or subscribe to an email marketing list.

Use of Personal Information

We use Personal Information about You for the purpose it was provided or collected, including in the following ways: 

• To respond to enquiries received from You;
• To verify Your identity;
• To communicate with You and provide You with information (whether by email, post or other means) about our Services, where You have requested or consented to receiving this from us or where this provision is otherwise permitted under the relevant legislation including under the Australian Privacy Principles and other applicable legislation;
• To notify You about changes to our services;
• To receive and address feedback or complaints from You;
• To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary); and
• In other circumstances, with Your prior consent.

All those with whom we interact have the option to opt-out of receiving marketing communications from us. If You do not wish to continue to receive electronic marketing communications from us and/or selected third parties You should opt-out by clicking on the “unsubscribe” link in any email communications that we might send You. 

We may use Personal Information for the purpose of marketing but only where such use complies with privacy legislation in effect in the relevant state/territory. We may, subject to legislative requirements, send occasional emails to You in relation to our current or future services. Any such emails will contain an unsubscribe link, enabling You to opt-out of these messages. 

We take steps to regularly destroy data (being Personal Information and sensitive information) that does not need to be archived and to de-identify stored data where identification of a person is not reasonably required or necessary. 

The data will be aggregated and rendered de-identified in order to: 

• Aid J.I.M in comprehending its position within the market;
• Support the marketing of our Services to third parties, which may include online advertising;
• Generate statistical outcomes that can be used for general J.I.M announcements.

Disclosure of Personal Information

We will not sell Your Personal Information to anyone. We share Your Personal Information outside our organisation for limited purposes, such as:

• to help us operate our business and provide the Services;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• in a de-identified manner pursuant to this Privacy Policy.

We may also disclose Your Personal Information to third parties outside our organisation: 

• Where we have Your express permission to do so, or it can reasonably be inferred from the circumstances that You consent to the disclosure to the third parties;
• If J.I.M or substantially all of its assets were acquired by a third party, in which case Personal Information which we hold may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and
• If we are under a duty or have a legal right to disclose or share Personal Information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions or to protect our rights, property, or the safety of our personnel and Users. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling Your Personal Information and use Your Personal Information only for the purposes that we give it to them. 

We may use Your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in operating our business or providing the Services. We may also provide, including by way of sale, de-identified information in aggregated form, to third parties. This de-identified and aggregated information may be used to:

• provide users with further information regarding the uses and benefits of the Services;
• enhance our business productivity, including by creating insights and trends from the de-identified information and/or the aggregated data;
• assist us to better understand and provide us with insights and trends on how our users are using the Services;
• to improve the Services;
• such other uses that is otherwise reasonable in the daily operation, or Your continued use, of the Services, that is otherwise not capable of identifying You.

When Your Personal Information is included in de-identified, aggregated data, it is not possible to identify You or anything about You from that data.

Additionally, we may use third-party service providers to assist us in delivering our services, such as fitness apps or booking software. These providers may collect Personal Information on our behalf and are obligated to protect Your information in accordance with this Privacy Policy and applicable privacy laws.

Security of Personal Information

We take all reasonable steps to protect Personal Information, including through internal and external security, restricting access to Personal Information to those who have a need to know, maintaining technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security. We choose technology partners based on their security and privacy policies and practices.

Our gym facilities are equipped with CCTV cameras to ensure the safety and security of our members and staff. The footage collected is stored securely and is only accessible to authorised personnel. CCTV footage is used strictly for security purposes and may be shared with law enforcement agencies if required by law.

In case of a breach of security safeguards, such as the loss of, unauthorised access to, or unauthorised disclosure of Personal Information under J.I.M’s control, we will notify You and the appropriate federal authorities in Australia pursuant to our obligations under the Privacy Act, as well as notifying any other organisation that may reduce the risk or mitigate the harm from the breach.

Questions and concerns and access to/correction or updating of Your Personal Information 

You have a right to access the Personal Information we hold about You. To obtain a copy of the Personal Information we hold about You, to update it or to make a complaint about our handling, please write to us at: 

The Privacy Officer

Joy in Movement

C/O Hitch Advisory, Lvl 1, 59 Grafton St, Bondi Junction, NSW 2022

or by email to: support@joyinmovement.com.au

Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time. If a fee is charged for such access we will advise You of the cost in advance.

Statistical Information

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When You go to other websites from here, we advise You to be aware and read their privacy policy. 

J.I.M may also use interfaces with social media sites such as Facebook, LinkedIn, Instagram and others. If You choose to “like” or “share” information from this website through these services, You should review the privacy policy of that service. If You are a member of a social media site, the interfaces may allow the social media site to connect Your visits to this site with other Personal Information. 

Cookies

We may use temporary (session) cookies or permanent cookies when You access our Website.  This allows us to recognise Your browser and track the web pages You have visited. You can switch off cookies by adjusting the settings on Your web browser.

Right to be forgotten

In the event that You decide that You no longer want us to hold Your Personal Information, You may notify us in writing of Your desire for us to delete Your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete Your Personal Information, unless we are required by law to retain such information.

Retention of Data

J.I.M will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. 

Amendments to this Policy

J.I.M reserves the right to amend or replace this Agreement at any time, with or without notice to Users, by posting an updated version on the Website, which shall become effective immediately upon posting. In the event that an updated Agreement constitutes a material change to this Agreement, J.I.M will make reasonable efforts to announce such change on the Website. Your continued use of the Services and/or Website following any amendment shall constitute Your acceptance of any updated Agreement. If You do not agree to any updated Agreement, You must discontinue use of the Services and cancel Your Account.